Uber is finally looking to solve the new age problem of drivers canceling rides. Most of the riders these days have to wait for a long time before accepting their ride by cab/auto depending on the destination.
Some even get cancellations at a higher rate, and Uber is now giving drivers the power to decide on such measures. “To increase transparency and remove frustration for riders and drivers, drivers on the Uber platform India “Now they will be able to see the travel destination before deciding whether to accept the ride,” Uber said in a statement. The new change is available after the latest Uber update received by the driver.
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The company feels that adding such features can lead to better movement of its cabs/autos in the country. The move follows feedback that the ride-hailing app received from its National Driver Advisory Council, which was called in March to facilitate a two-way dialogue between Uber and drivers in six metro cities to address key issues. was launched in 2022.
The company said it had conducted a pilot project in May that yielded encouraging results, reducing trip cancellations. “Uber has decided to do away with the travel acceptance limit and introduce unconditional facility in all cities. Uber will continue to monitor feedback from drivers and riders and make changes if necessary,” the ride-hailing firm said.
Additionally, Uber will now send push notifications to passengers about waiting charges when they book a trip, the statement said. After the first meeting of the Driver Advisory Council, Uber made several changes including increasing fares by up to 15 percent to offset the cost of rising fuel prices.
It also added a long distance pick-up fee to compensate drivers when they travel long distances to pick up riders and reduce the payment frequency to all weekdays for drivers to receive online payment transfers etc. change.
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