The Directorate General of Civil Aviation (DGCA) on Saturday said it received a prompt response from Scoot regarding several passengers missing their Amritsar-Singapore flight due to change in departure time on January 18. According to the regulator, due to the prevailing foggy conditions at Amritsar airport.
In a statement, the DGCA said it had sought a report from Scoot regarding the January 18 flight – which took off from Amritsar to Singapore in which 17 passengers were affected as they were informed about the change in timings by their travel agent. had not been. Citing the options provided by the airline to the affected passengers, the monitor said that the passengers were taken care of and appreciated the quick response of the airline.
Affected passengers were given the option of being booked on another flight free of charge within 14 days, 120 per cent refund in the form of vouchers or 100 per cent refund by way of payment, the statement said. Scoot is the low-cost subsidiary of Singapore Airlines.
On 19 January, Scoot apologized for the inconvenience caused to passengers and said it was working to provide necessary assistance to affected customers.
“Due to inclement weather conditions affecting departure, the flight was rescheduled to depart Amritsar at 3.45 PM instead of the original departure time of 7.55 PM. Affected passengers will be informed about the departure via email and/or SMS The timing changes were informed well in advance, where possible based on the contact details provided,” it said in a statement.
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