Jaipur: Rajasthan IT Department has ordered Vodafone Idea To pay one of your remaining customers Rupees 27.5 lakh out of a total of Rs 68.5 lakh that was illegally transferred from his account using a duplicate cellphone Sim Card issued by a telecom company without proper verification of customer identity documents.
case is related to a Bhanu Pratap, who was issued a duplicate SIM of another person and a total of Rs 68.5 lakh was transferred from IDBI Bank to his other accounts. Later, he returned Rs 44 lakh but the victim is yet to receive the rest. on May 25, 2017 Krishna Lal NainVodafone Idea mobile number stopped working. He went to the telecom company’s store in Hanumangarh and lodged a complaint.
Though they got a new number, it remained inactive despite repeated complaints. In Jaipur, he went to a company store and again filed a complaint for SIM activation, which happened the next day. Till then, the criminal had transferred Rs 68.5 lakh from Nain’s IDBI bank account using the generated OTP.
Not only was the duplicate SIM card issued without proper verification of personal data, the delay in activation of the new SIM card and the transfer of money from the account during this period raised serious questions.
The provisions of the IT Act allow the Department of IT and Communications to ensure justice to those who have suffered due to laxity by telecom firms in doing due diligence before issuing SIM cards.
The order states that Vodafone Idea will have to pay Rs 2.31 lakh as interest and Rs 24 lakh loss amount in addition to Rs 72,000 deposited by the applicant (Krishna Lal Nain). If the telecom company fails to pay the money within a month, 10% interest will be charged. Vodafone Idea has the option to challenge the other in high courts and tribunals.
case is related to a Bhanu Pratap, who was issued a duplicate SIM of another person and a total of Rs 68.5 lakh was transferred from IDBI Bank to his other accounts. Later, he returned Rs 44 lakh but the victim is yet to receive the rest. on May 25, 2017 Krishna Lal NainVodafone Idea mobile number stopped working. He went to the telecom company’s store in Hanumangarh and lodged a complaint.
Though they got a new number, it remained inactive despite repeated complaints. In Jaipur, he went to a company store and again filed a complaint for SIM activation, which happened the next day. Till then, the criminal had transferred Rs 68.5 lakh from Nain’s IDBI bank account using the generated OTP.
Not only was the duplicate SIM card issued without proper verification of personal data, the delay in activation of the new SIM card and the transfer of money from the account during this period raised serious questions.
The provisions of the IT Act allow the Department of IT and Communications to ensure justice to those who have suffered due to laxity by telecom firms in doing due diligence before issuing SIM cards.
The order states that Vodafone Idea will have to pay Rs 2.31 lakh as interest and Rs 24 lakh loss amount in addition to Rs 72,000 deposited by the applicant (Krishna Lal Nain). If the telecom company fails to pay the money within a month, 10% interest will be charged. Vodafone Idea has the option to challenge the other in high courts and tribunals.
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