The Tamil Nadu government has appointed the Managing Director of Electronic Corporation of Tamil Nadu Limited (ELCOT) as the Grievance Redressal Officer to address complaints related to telecom related issues and Right of Way (RoW) portal issues in the state, a government order said. has been appointed. ,
The government has allocated matters related to telecom infrastructure to ELCOT for better monitoring. It covers all matters relating to the issue of Right of Way (ROW) for Telecom Infrastructure (Underground (Cable)/Overground (Tower)) in the State. complaints, issues, queries, modification, integration/increasing server space/speed of single window ROW portal, integration of popular payment gateways, integration with DoT’s dynamic communication portal through Application Programming Interface (API), 5G application form enable.
In addition, all meetings related to ROW issues organized by the Department of Telecom, Government of India and monitored by ALCOAT at the state level in coordination with the Department of Telecom, Tamil Nadu License Service Area, District Collectors and Commissioner, Greater Chennai Corporation. MD.
He will look into all the petitions/requests/complaints received from TSPs/IPs/general public on erection/removal of cell phone towers and telecom infrastructure in the capacity of Grievance Redressal Officer. All matters relating to the use of Call Before-U-Dig (CBuD) mobile app, right of way, telecom infrastructure, any other issues relating to Single Window Clearance (RoW) portal and monitoring of matters relating to 5G roll-out by Elcot Will. MD.
The order states that the MD of Alcott is directed to keep with him all the records relating to the aforesaid matters dealt with by the Department of Information Technology and Digital Services so far for further action.