Uber on Tuesday unveiled a range of new tech-driven safety features, including audible rear seat belt reminders, proactive trip anomaly detection, customer SOS integration with local authorities, and more. The country’s customer support for the ride-hailing service was also enhanced, and users can now report any safety concerns to Uber’s 24×7 security line. Concurrently, during the journey and up to 30 minutes after it ends.
Ashish Kundra, Principal Secretary, Government of Delhi said, “Availability of safe and convenient mobility options needs to keep pace with the rapidly growing urban landscape. It is heartening to see that the company is devoting its resources to strengthen security and support. Investing Rs.
The company said that experts at Uber’s twin support centers in Hyderabad and Visakhapatnam are available to assist round the clock and 99 per cent of incoming calls are answered “within the first 30 seconds”.
Now every time an Uber trip starts, there will be an audio rear seat belt reminder for the rider along with a push notification on the driver’s phone to the rider’s phone. RideCheck is Uber’s technology-based feature to detect trip anomalies and proactively provide assistance.
Now, the company has expanded the capabilities of its RideCheck technology to detect when a trip takes an unexpected route or when a trip unexpectedly ends before a rider’s final destination.
Uber has also launched SOS integration with local police to share vital information including live location. The feature is already live in Hyderabad, and the company is actively in talks with major metro cities.
“Uber is committed to continuously investing in both technology and human intervention to enhance the experience for drivers and riders on the platform,” said Suraj Nair, Head-Safety Operations, Uber India and South Asia.
Uber said its new safety toolkit is designed to make it easier for riders to get help when they need it. The company said it also has information about Uber’s various safety features that are available at the tap of a button.
With inputs from IANS