New Delhi: Twitter’s Interim Resident Grievance Officer for India has reportedly resigned, amid an ongoing dispute with the Indian government over the new IT rules. The social media company’s website no longer displays his name, leaving the micro-blogging site without a complaint officer.
Dharmendra Chatur, who was recently appointed Interim Resident Grievance Officer for India by Twitter, has resigned from the post, news agency PTI reported.
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Recently, Twitter India appointed Chatur as the interim Resident Grievance Officer, although the platform now displays the company name in place of the Grievance Officer for India, along with a US address and an email ID.
An official confirmation is awaited as Twitter has declined to comment on the development.
The development comes at a time when the micro-blogging platform is in conflict with the Indian government over new social media rules.
As per the New Information Technology (Intermediate Guidelines and Digital Media Code of Conduct) Rules 2021, which came into force from May 25, digital media platforms are mandated to appoint a Resident Grievance Officer for India to address and resolve complaints of Indian customers. instruction was given.
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The rules state that the officer must be based out of India, and be part of a larger grievance redressal mechanism, proactive monitoring of content on the platform, response to complaints, revenge porn, a process to remove certain content including monthly compliance reports accelerate. Indian users, self-regulation mechanism and also a monitoring mechanism created by the Ministry of Electronics and Information Technology.
The guidelines suggest that the Grievance Officer should identify the complaint within 24 hours of its receipt and resolve it within 15 days of its receipt. In addition, the appointed officer shall be responsible for receiving and accepting any orders, notices or instructions issued by the officers.
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