Pension not paid or started, Provident fund claim not settled, Delay in speed post letters, Bad mobile phone network, Problems with CGHS cards, Flooding of roads, Problems at toll plazas and NEET PG Exam Problems – These are some of the major complaints that the center receives from the public.
The center receives more than 30 lakh public complaints every year. So far this year, the maximum number of complaints have been received by the Department of Financial Services (Banking Division), Ministry of Labour, CBDT, Ministry of Railways and Ministry of Cooperation.
A government analysis shows that the maximum pendency of public grievances is in the Ministry of Health, the Department of Revenue, the Department of Social Justice and the Department of Defense. In fact, the Ministry of Health and the Ministry of Cooperation ranks at the bottom of the ‘Interim Grievance Redressal Index’ prepared by the government to assess timely and quality disposal of complaints. This year, the health ministry has taken an average of 110 days to dispose of a complaint against the mandatory limit of 45 days.
Analysis of the most common complaints
Some interesting facts have emerged from the root cause analysis done by the government of the nature of most complaints made by the people. For example, most complaints in the Department of Financial Services are regarding non-payment or non-starting of pension, non-receipt or delay of government subsidy, and non-opening or delay in opening of bank accounts. There are also many complaints about false deduction of money and errors in online transactions.
People also complain of issues related to “excessive cold calling or phone threats” on loan and mortgage matters. Most complaints in the Labor Ministry are about non-settlement of Provident Fund claims and companies not paying PF on exit of employees. People claim in large numbers that speed post letters are being delayed or not delivered, misbehavior by post office staff and handicapped are not getting banking till home.
DoT receives many complaints from people regarding mobile related services like improper network coverage, call drops and poor call quality, mobile portability issues and broadband speed is less than committed and billing issues. People also complain about the misplaced towers and the health hazards caused by it by private companies.
In the health ministry, the highest number of complaints from people are regarding CGHS cards, delay in medical reimbursement and hospital services. Many complaints have also been received this year about the rigor of the Foreign Medical Graduate exam, improper scheduling of NEET exam and the gap between counseling and conduct of NEET PG. There have also been complaints about no policy in place to support students taking medical courses from China. Ukraine who had to return India Because of the conditions there.
Some have also complained about their non-inclusion in the Ayushman Bharat scheme despite being eligible and some have also filed complaints against wrong details in the Kovid vaccination certificate as well as harmful ingredients and unhealthy practices followed in the food industries Is.
With regard to the Ministry of Roads and Highways, people have been complaining about traffic or floods due to bad or non-construction of roads, wrong amount being charged at toll plazas through FASTag and claiming compensation against land acquisition. Used to be.
other concerns
The government’s analysis also shows that the maximum pending complaints of around 20,000 complaints are in the newly formed Ministry of Cooperation, followed by the Ministry of Health (13,311) as on 26 June. The Ministry of Cooperation has over 16,000 of the said complaints pending for more than 45 days, the mandatory limit. The analysis shows that this year the highest average time for complaint closure is 228 days in the Department of Legal Affairs, 183 days in the Ministry of Cooperation, 104 days in the Department of Legal Affairs and 100+ days in the Ministry of Health.
The analysis shows that in comparison, the Ministry of Food and Public Distribution closes complaints on an average in 10 days while the DoT takes just 12 days. The central government had last year reduced the maximum time taken for disposal of a complaint in ministries from 60 days to 45.
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