Mangaluru: In view of the complaints of the residents, regarding excessive billing For water supplies To houses in city, Mangaluru Municipal Corporation (MCC) has decided sorry a punishment imposed consumers,
The Municipal Corporation has found flaws in the water billing software, resulting in generation of faulty bills. Mayor Premanand Shetty said that while a new software would be developed to address the issue, fines would be waived on the bills issued.
“The people of the city are complaining about the issues in the water supply bill. Therefore, I have held a special meeting of the officers of Engineering Section and Commissioner Akshay Sridhar to find a solution to this issue. There is a provision of fine under the bye-law of the Municipal Corporation. If a consumer does not repair his meter, the billing will be twice the average amount. We have received many complaints from people regarding heavy penalty bills. We have already reversed this penalty clause in a recent council meeting. However, it could not be updated in the software. Since there are technical flaws in the water supply billing software, we have decided to develop a new software through Diya Systems. Hence, consumers need not pay penalty for bills already issued,” said Shetty.
The engineering section has been directed to provide complete details of bills issued to consumers, with exorbitant fines imposed on them, he said. “Many people have received bills with huge penalties due to technical glitches in the software. The new software will remove this anomaly and issue water bills to consumers without any penalty. In case of water meters not working, they need not pay fine,” he said.
The Municipal Corporation has found flaws in the water billing software, resulting in generation of faulty bills. Mayor Premanand Shetty said that while a new software would be developed to address the issue, fines would be waived on the bills issued.
“The people of the city are complaining about the issues in the water supply bill. Therefore, I have held a special meeting of the officers of Engineering Section and Commissioner Akshay Sridhar to find a solution to this issue. There is a provision of fine under the bye-law of the Municipal Corporation. If a consumer does not repair his meter, the billing will be twice the average amount. We have received many complaints from people regarding heavy penalty bills. We have already reversed this penalty clause in a recent council meeting. However, it could not be updated in the software. Since there are technical flaws in the water supply billing software, we have decided to develop a new software through Diya Systems. Hence, consumers need not pay penalty for bills already issued,” said Shetty.
The engineering section has been directed to provide complete details of bills issued to consumers, with exorbitant fines imposed on them, he said. “Many people have received bills with huge penalties due to technical glitches in the software. The new software will remove this anomaly and issue water bills to consumers without any penalty. In case of water meters not working, they need not pay fine,” he said.