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Indigo Airline Fined: DGCA fined Indigo, saying – the airline spoiled the atmosphere by preventing a disabled child from boarding the flight

May 28, 2022
Bharat Times English News

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The DGCA also issued a show cause notice to the airline and expressed its displeasure over the incident.

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The Director General of Aviation, DGCA has imposed a fine of five lakh on Indigo airline company for not allowing a disabled child to board the flight at Ranchi airport. The DGCA said that the way IndiGo’s ground staff treated the differently-abled child was not right and the situation escalated. The DGCA also issued a show cause notice to the airline and expressed its displeasure over the incident.

DGCA had ordered an inquiry
Earlier on May 7, Indigo airline employees stopped a disabled child from boarding the plane at Ranchi airport. IndiGo said the reason for this was that the child was nervous about traveling in the plane. After this incident came to light, where the aviation regulator DGCA had directed to investigate the matter.

Center also took cognizance
At the same time, the Central Government had also taken cognizance of this. Union Civil Aviation and Aviation Minister Jyotiraditya Scindia also tweeted on this. He had said that the entire investigation would be done under his supervision. The airline had apologized after Scindia’s tough attitude.

DGCA had constituted a three-member team
After this, the DGCA had formed a three-member team to investigate the facts in the case. The three-member team went to Ranchi and Hyderabad to collect evidence in a week. This action was taken on the basis of the report of the committee.

Indigo had given clarification
Earlier on May 9, IndiGo had said that in view of the safety of the passengers, a differently-abled child was not allowed to board the Ranchi-Hyderabad flight on May 7 as he looked nervous. Since the child was barred from boarding the plane, the parents accompanying him also decided not to board the plane.

What did DGCA say?
To this, the DGCA said that the behavior of IndiGo employees with the differently-abled child at the Ranchi airport on May 7 was wrong and had worsened the situation. It states that the child should have been treated with compassion and the child’s nervousness should have been pacified. Special circumstances require an extraordinary response, but airline employees have failed to do so. In view of this, the competent authority in DGCA has decided to impose a fine of Rs 5 lakh on the airline under the provisions of the relevant rules. In order to avoid such situations in the future, it will reconsider its own rules, including the airline’s written opinion of the airport physician on the passenger’s health before making a decision to debar the passenger from boarding the aircraft. will be made mandatory.

Expansion

The Director General of Aviation, DGCA has imposed a fine of five lakh on Indigo airline company for not allowing a disabled child to board the flight at Ranchi airport. The DGCA said that the way IndiGo’s ground staff treated the differently-abled child was not right and the situation escalated. The DGCA also issued a show cause notice to the airline and expressed its displeasure over the incident.

DGCA had ordered an inquiry

Earlier on May 7, Indigo airline employees stopped a disabled child from boarding the plane at Ranchi airport. IndiGo said the reason for this was that the child was nervous about traveling in the plane. After this incident came to light, where the aviation regulator DGCA had directed to investigate the matter.

Center also took cognizance

At the same time, the Central Government had also taken cognizance of this. Union Civil Aviation and Aviation Minister Jyotiraditya Scindia also tweeted on this. He had said that the entire investigation would be done under his supervision. The airline had apologized after Scindia’s tough attitude.

DGCA had constituted a three-member team

After this, the DGCA had formed a three-member team to investigate the facts in the case. The three-member team went to Ranchi and Hyderabad to collect evidence in a week. This action was taken on the basis of the report of the committee.

Indigo had given clarification

Earlier on May 9, IndiGo had said that in view of the safety of the passengers, a differently-abled child was not allowed to board the Ranchi-Hyderabad flight on May 7 as he looked nervous. Since the child was barred from boarding the plane, the parents accompanying him also decided not to board the plane.

What did DGCA say?

To this, the DGCA said that the behavior of IndiGo employees with the differently-abled child at the Ranchi airport on May 7 was wrong and had worsened the situation. It states that the child should have been treated with compassion and the child’s nervousness should have been pacified. Special circumstances require an extraordinary response, but airline employees have failed to do so. In view of this, the competent authority in DGCA has decided to impose a fine of Rs 5 lakh on the airline under the provisions of the relevant rules. In order to avoid such situations in the future, it will reconsider its own rules, including the airline’s written opinion of the airport physician on the passenger’s health before making a decision to debar the passenger from boarding the aircraft. will be made mandatory.