Google Docs is a popular document editing and management platform for personal as well as shared editing of documents in real time. The free web-based software integrates into the Google Drive storage service. The platform helps you create, edit and share documents online seamlessly, enabling access to Google Docs with others. Sometimes Google Docs is unable to load the files. To begin with, the strange behavior can be attributed to a sketchy internet connection. Here are some solutions to deal with this problem.
1. Check Internet Connection
Since it is completely web-based, it is necessary to have a fast and stable internet connection for Google Docs to work. Although it saves everything as you type, it cannot consider input made without an internet connection. To confirm whether your system is operating with an active Internet connection, here’s what you can do:
Step 1: Open Settings from the Start menu.
Step 2: Go to Network > Internet Status.
Step 3: It should say, “You are connected to the Internet.”
Alternatively, you can run a speed test to make sure the connection is stable. If the problem persists, you can restart your router to eliminate this as the cause of the problem.
2. Log out of your Google Account and log back in
Google Docs can’t load files properly because of a problem with your Google account. So, if an account authentication error is on your side, there is something you can do to remedy the problem. Simply go to the top right corner of your browser and select your account. Log out of the current account and log in again using the login credentials.
3. Turn Off Chrome Extensions
Sometimes, extensions can cause problems. This may be because they are out of date or not actively maintained or are developing incompatibilities with Google Docs. If you have multiple Chrome extensions installed, you can simply disable them all and enable one at a time later.
Step 1: Open Chrome and at the top-right, tap on the three-dot menu.
Step 2: Go to More Tools > Extensions.
Step 3: On the Extensions menu, click Remove to get rid of them
4. Clear Cache and Cookies from Chrome
Chrome automatically stores browsing data as a cache. Sometimes, they hinder the loading process on Google Docs. Clearing the cache can improve browser performance and speed up the loading process.
Step 1: To clear the cache, click on the three dot menu in the top right corner of Chrome.
Step 2: Navigate to More Tools > Clear Browsing Data.
Step 3: Check the Cached images and files, cookies, and other site data box.
Step 4: Tap on Clear Data.
Step 5: Now, launch the Chrome browser again and check if the problem with Google Docs is resolved.
5. Reset Chrome Settings
Step 1: Launch Google Chrome browser and open Settings.
Step 2: Tap on Advanced to open All Settings.
Step 3: Navigate to Reset and click on Clean and Restore Settings to their original defaults.
Just remember that this will not affect your bookmarks, history and saved passwords.
6. Incognito Mode
Chrome does not retain browsing data when browsing in Incognito mode. Chrome performs more smoothly with no saved cache, history, or extensions installed. Therefore, it might be a good idea to open Google Docs in Incognito Mode. To access Incognito Mode:
Step 1: Launch Google Chrome.
Step 2: Click on the three vertical dots in the top right corner.
Step 3: Tap on New Incognito Window.
7. Update Browser
Using an older version of Chrome may hinder your browsing performance. Chrome usually updates automatically if you haven’t turned off the auto-update feature. To make sure you’re using the latest Chrome version:
Step 1: Click on the three dot menu on Chrome.
Step 2: Navigate to Help > About Google Chrome.
Step 3: If Chrome is already updated, you will see a pop-up message saying, “Google Chrome is up-to-date.” If not, you can continue by clicking on the Update button.
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