New Delhi: Online food delivery platform Swiggy on Wednesday said the recent change in regulations on bike taxi services in Delhi has caused confusion and disruption in its services, causing panic among its delivery executives. A Swiggy spokesperson told IANS that despite the notification being applicable only to bike taxi service providers, their delivery executives were being wrongly invoiced.
A company spokesperson said, “Some of our delivery executives have invoices of more than Rs 15,000.” This has “created fear and apprehension among our delivery executives”, who are critical in ensuring that our customers receive their orders on time. ,Also Read: Latest FD Rates 2023: Check List Of Banks Offering Highest Returns On Fixed Deposits,
“The notice is only for passenger vehicles, but there is some misinterpretation on the ground,” a Zomato spokesperson told IANS. In a letter sent to the Delhi government’s transport department and seen by IANS, Dinkar Vashisht, Group Vice President, Public Policy, Regulatory and Sustainability, Swiggy, wrote that the instructions were misinterpreted by the Regional Transport Office (RTO) officials. who have started. Issuance of invoices to delivery partners.
Urging the Delhi government to intervene and provide assurance, Vashisht said, “This has led to disruption of services and confusion among delivery partners, who are now apprehensive of providing their service for fear of being penalized and harassed. ” For delivery partners and last-mile delivery aggregators.
“Ensuring that our delivery executives are able to operate smoothly and serve our customers without any interruption is our top priority,” the company said. Last week, ride-hailing major Uber asked the Delhi government to create a level-playing field for two-wheeler mobility rides for commuters.
The company said separate electrification mandates for the ridesharing and delivery sectors not only lead to an unequal sharing of responsibility but “seriously harm the entire industry”.
According to a circular issued by the Transport Department of the Delhi government, carrying passengers on a bike taxi with a private registration number has been made a punishable offense and can be fined up to Rs 10,000.
Delhi uses two-wheelers on ridesharing platforms, accounting for an estimated 2 million trips every month. In 2022, there will be over 19 lakh trips on Uber Moto from metro stations in NCR, underscoring the need for bike-taxis to solve last-mile commuting.