The instant messaging platform WhatsApp announced that commuters using Delhi Transport Corporation (DTC) buses in Delhi can now book and purchase tickets directly within its chatbot.
Available in both English and Hindi, commuters can access the service by sending ‘Hi’ to +918744073223 or by scanning a QR code. Currently, the chatbot enables commuters traveling on DTC and DIMTS routes to book single journey QR tickets.
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For frequent riders on the same route, the chatbot offers a quick purchase feature, reducing the time spent selecting the destination and starting point in the chatbot.
Previous year, the tech giant in collaboration with the Delhi Metro Rail Corporation (DMRC) expanded the WhatsApp-based ticketing experience across all the Delhi NCR.
The WhatsApp-based QR ticketing service introduced by Meta India aims to simplify the transit experience for commuters, allowing them to book and buy tickets seamlessly from anywhere within the WhatsApp chatbot. DTC is the first state bus network to implement this solution for riders across Delhi-NCR.
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Ravi Garg, Director (Business Messaging) at Meta India, stated, “The introduction of DTC’s QR ticketing service through WhatsApp represents a significant advancement in enhancing customer experience, offering a more sophisticated and intelligent approach to local travel.”
With this new service, riders can purchase a maximum of six tickets per transaction using their preferred UPI payment option within the chat window.