Zomato, Swiggy faced temporary interruptions; Customer unable to order food online

New Delhi: Online food delivery platforms Zomato and Swiggy faced some trouble on Wednesday (April 6). Several users reported that they could not place their order on the food delivery app.

Users had also noted that they could not browse the restaurant’s menu during the brief outage. Many users took to social media platforms like Twitter to complain about the outage.

However, the outage was short-lived as both the food aggregating platforms were up and running within half an hour. In response to customers flagging off the glitch on social media platforms, the companies said they were working on a “temporary glitch”.

Meanwhile, in the first week, Zomato and Swiggy were accused of listing restaurant preferences on the platforms. The Competition Commission of India (CCI) had ordered an inquiry into the practices of food delivery platforms to check whether the companies were acting “neutral” to restaurant partners.

The CCI in its order said that “it would like to examine aspects like preferential listing of restaurant partners and pricing parity across platforms etc.”

In response, Zomato had said it was in compliance with the country’s competition laws – a position it would explain to the anti-monopoly authority CCI during its probe on the restaurant’s preferential list.

“In its order, the Commission has noted that it has not prima facie found any concern with respect to our independence on levy of commission or alleged bundling of services,” Zomato said in a stock exchange filing. Read also: Too late: Piyush Goyal says on India-Australia trade

The Gurugram-based company said it would work closely with CCI to assist them in their investigation and “explain to the regulator why all our practices are in compliance with competition laws and do not adversely affect competition in India.” Read : FD Alert! HDFC Bank hikes interest rate on fixed deposits from April 6, check latest rates

– With PTI inputs.

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