Food delivery apps Zomato and Swiggy on Wednesday reported a brief nationwide outage, caused by Amazon Web Services, which many online platforms rely on.
Users took to microblogging site Twitter and said that the app is not working and they are unable to place orders.
Hi, We are experiencing a temporary glitch. Please rest assured that our team is working on it and we will be working soon.- zomato Care (@zomatocare) 6 April 2022
Responding to a customer complaint, Zomato Care acknowledged the outage and apologized for the inconvenience.
“Hello, we are facing a temporary glitch. Please rest assured that our team is working on it and we will be working on it soon.”
People shared screenshots of the Zomato app not working, with many complaining that money was deducted from their accounts.
Greetings. We are currently unable to process your request as we are experiencing technical difficulties. Not to worry, our best mind is on it and we’ll be up and running soon. ^ Saikiran
— Swiggy Cares (@SwiggyCares) 6 April 2022
“We are currently unable to process your request as we are facing technical hurdles. Not to worry, our best mind is on this and we will be up and running soon,” Swiggy tweeted.
The two platforms – each valued at around $10 billion – monopolize India’s online food delivery market, which only caught the attention of India’s antitrust watchdog this week.
The Competition Commission of India (CCI) on Monday said it has ordered an investigation into the apps offered by the two companies to verify that they were “neutral”, news agency Reuters reported.
The order comes months after the National Restaurant Association of India (NRAI) asked the CCI to investigate companies violating platform neutrality by giving priority to specific contractors.
The NRAI, which represents over 500,000 restaurants across the country, had asked the CCI to probe both the companies for allegedly giving priority to certain eateries.
The association has also alleged that both companies offer discounts after charging “excessive commissions” from restaurants.
The CCI said the companies’ agreements with restaurants could create “entry barriers to new platforms, without earning any profit to consumers”.
Last month, after Zomato founder and CEO Deepinder Goyal announced the online food delivery service provider’s plan to deliver food to customers in a record 10 minutes, there was a huge backlash online, with many pointing out that there is a need for good food. Don’t wait for 30 minutes. There is one problem and that the express delivery service protects the delivery agents.
Goyal came out the next day with a detailed explanation, emphasizing that the safety of delivery agents would remain a priority even with Tatkal service.