Zomato agents became technical experts of TCS; Hardik shares pain points of delivery partners in LinkedIn post

New Delhi: Srinivasan Jayaraman, who quit his job at Tata Consultancy Services (TCS), had a week off before joining a new company. He started learning new skills and spent more time with his family. But apparently, this was not enough for him, so he decided to take up a part-time job as a delivery agent in Zomato.

The Chennai-based software engineer, who worked as a Zomato agent for a few days, shared his learnings on the professional networking platform LinkedIn. He listed the challenges he faced as a delivery partner during his brief stint of few days as a delivery partner at Zomato.

“Many people are thinking that the job of a delivery boy is degrading, even when I told my family they said no earlier. You are working in IT so why do you prefer to go. We need to change this mindset,” Jayaraman said in his post.

1. According to Jayaraman, one of the challenges agents face is that customers do not specify the delivery location properly.

2. Another issue is that the phone numbers of the customers are not updated properly on the platform.

3. “Sometimes can’t locate a restaurant if we’re new to the location. Even you can’t find it easily when using Google Maps,” he said in a LinkedIn post.

4. He also revealed that he had received an order that had to be delivered at a location about 14 km away from the pickup point – which was his third order in a span of 3 hours. Besides, that was also the last meal order of the day.

5. Jayaraman also noted that he received fewer orders in “hotspot locations” even during peak times. He said that he got a total of three orders in 3 hours.

6. Last but not least, he also pointed to the pressure of daily revision in petrol prices on the delivery agents. Read also: Zomato, Swiggy faced temporary interruptions; Customer unable to order food online

Tagging Zomato in his post, he urged the food delivery company to support the food delivery agents. “Please help/support our warriors. I have seen some information where you are planning to help increase petrol prices. Really appreciate it. Keep helping them,” he said. Read also: Too late: Piyush Goyal says on India-Australia trade

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