New Delhi: work specialist has entered into partnership with Uniphore Providing intelligent business solutions to enterprises. The partnership will enable Workspertise to implement Unifor’s platform for customers in India, Australia, New Zealand and the US.
As part of the association, Worxpertise will deploy U-Analysis, Unifor’s interaction analytics solution for client contact centers, to drive agent performance and customer experiences with instant solutions derived from real-time insights. be able to change Utilizing Unifor’s AI (Artificial Intelligence) and NLP (Natural Language Processing) capabilities, Workspertise’s clients provide quality monitoring and listening to 100% of customer interactions, deliver better quality management, drive compliance, increase revenue and reduce customer churn. facility will be available.
In addition, Worxpertise will also provide additional business solutions such as AI powered intelligent conversational self-service options, real-time assistance for agents, automated actions during and after calls such as summary creation and reducing Average Handle Time (AHT). Call for Classification. ); And provide frictionless and on-going agent verification.