World Consumer Rights Day 2022: March 15 is celebrated every year as World Consumer Rights Day. This global day is celebrated to spread awareness about the rights and needs of consumers. In India, the government passed the Consumer Protection Act, 1986 which outlines some basic consumer rights. On the occasion of World Consumer Rights Day, let us know about the 6 important rights that every consumer must know:
- Right to Education
This is to ensure that consumers have access to informational programs and materials before availing the Services. This will help them to make an informed and better decision before making a purchase. - right to be heard
This means that any consumer has the right to advocate or represent himself, India Today states. Consumers can file complaint against any product or services without any fear as it is their right. It can be assured that due consideration will be given to the interests of the consumers at appropriate forums. - right to redress
If a consumer is a victim of unfair trade practice or exploitation, he has the right to seek redressal against such misconduct. - right to protection
According to a report in Financial Express, Indian consumers have a ‘right to protection against marketing of goods and services dangerous to life and property’. Under the Right to Protection, the Act also applies to the health care, pharmaceuticals, automobile, housing, home appliances and travel and food processing sectors. - right to choose
It refers to the ‘right to ensure access to a wide variety of goods at competitive prices’. Consumers can bargain on MRP. This is not fixed by the government and the actual selling price may also be lower (depending on taxes). - right to Information
The Consumer Protection Act, 1986, describes the right to information as ‘the right to be informed about the quality, quantity, potency, purity, standard and price of goods’ so as to protect the consumer from unfair trade practices.
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