“Our engineering teams have learned that a configuration change on the Backbone router that coordinates network traffic between our data centers caused issues disrupting this communication,” Facebook said on Tuesday morning after a six-hour-long outage. experienced at night.
The Facebook homepage also revived after hours of DNS error messages.
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Some were still experiencing difficulties writing or uploading new posts or stories while their feed was reloaded. WhatsApp users in Israel were awaiting the return of the widely popular instant messaging app, which started receiving messages only two hours later.
DownDetector, which tracks outages by combining status reports from a range of sources, said they saw about 14 million total reports as of 1 a.m. for Facebook, WhatsApp, Instagram and Facebook Messenger, but said, “We’re starting to see reports.” are declining now that Facebook is back up.”
Facebook apologized but did not immediately explain what caused the failure. The firm has Instagram and WhatsApp.
As the world turned to competing apps like Twitter and TikTok, Facebook shares fell 4.9%, their biggest daily drop since last November, amid a broad selloff in technology stocks on Monday. Shares rose nearly half a percent in after-hours trading after the service resumed.
“For every small and large business, family and individual that depends on us, I’m sorry,” Facebook Chief Technology Officer Mike Schroepfer tweeted.
Several Facebook employees declined anonymity, saying they believed the outage was caused by an internal mistake in how Internet traffic is routed into its systems. Employees said failures of internal communication devices and other resources that depended on the same network to work have compounded the error.
Security experts say either an unintentional mistake or an insider sabotage are both plausible.
“Facebook basically locked your keys in your car,” tweeted Jonathan Zittren, director of Harvard’s Berkman Klein Center for Internet and Society.
As the company struggled to resume connections, Schroepfer said in a tweet, “We are experiencing networking issues and teams are working as quickly as possible to debug and restore.” He sincerely apologized to everyone “affected by the outage”.
*Sincerely* apologies to all those affected by the shutdown of services operated by Facebook. We are experiencing networking issues and teams are working as quickly as possible to debug and reinstall
— Mike Schroepfer (@schrep) 4 October 2021
During the crisis, Facebook employees also reported problems using their company’s phones and devices, and some were even locked out of the building when their digital cards weren’t working. new York Times Reported on Monday.
Other platforms like Amazon and Telegram have also been facing difficulties since Facebook shut down, possibly with many users turning to these alternative platforms instead of Facebook and overloading their systems.
Strange, hours after a whistleblower called out Facebook saying they were engaged in a “betrayal of democracy” that Facebook and other companies owned by it were completely down on.
I’m sure it’s a coincidence.— Donald Trump Jr. (@DonaldJTrumpJr) 4 October 2021
“Strange, hours after a whistleblower called Facebook saying they were engaged in a ‘betrayal of democracy’ that Facebook and the other companies it owned are completely down on.” Donald Trump Jr tweeted on Monday. “I’m sure it’s a coincidence.”
#FacebookDown and WhatsApp are trending on Twitter as the world has experienced several hours, with only one large active social media platform out of the top four used in Israel, WhatsApp, Twitter, Facebook and Instagram.
Twitter became the hottest area for hours when Facebook was off the grid, and a thread began reading, “Hello literally everyone.” Several industrial giants, including McDonald’s, Microsoft Teams, Alexa, and the criminals themselves, WhatsApp, Instagram, and the real Mark Zuckerberg, responded to the tweet, who tweeted, “I’m really here too. Lol,” and assured the fanbase that that work. Has been doing. App releases.
The IDF also joined the fray and replied, “If you need any help, IDF technical support is proactive and always ready to lend a hand!”
— Israel Defense Force (@IDF) 4 October 2021
A similar failure at cloud company Akamai Technologies Inc led to the closure of several websites in July.
Security experts tracking the situation said the outage could have been triggered by a configuration error, which could have been the result of an internal fault, although sabotage by an insider would be theoretically possible.
An external hack was seen as less likely. On the other hand, a massive denial-of-service attack that could overwhelm one of the world’s most popular sites would require either coordination between powerful criminal groups or a very innovative technology.
Facebook acknowledged that users were having trouble accessing its apps, but did not provide any details about the nature of the problem or how many people were affected by the outage.
We know that some people are having trouble accessing our apps and products. We are working to get things back to normal as soon as possible, and we apologize for any inconvenience.
– Facebook Facebook) 4 October 2021
“We’re working to get things back to normal as soon as possible and we apologize for any inconvenience,” Facebook said.
Error message appears when trying to access Facebook.com as Megacompany crashes with its subsidiaries WhatsApp and Instagram, October 4, 2021(Credit: Mark Israel Salem/Jerusalem Post)
Shares of Facebook, which has nearly 2 billion daily active users, fell 5.5% in afternoon trading on Monday, heading for its worst day in nearly a year.
Facebook has experienced similar widespread outages with its app suite in March and July of this year.
Several users who used their Facebook credentials to log in to third party apps like Pokémon Go and Match Masters were also facing problems.
Puzzle game app Match Masters said on their Twitter account, “If your game is not playing as usual, please note that there is a problem with the Facebook login server and the moment it is fixed, everything will be back to normal.” “
A day earlier Facebook whistleblower Frances Hogen accused the firm of prioritizing profit over curbing hate speech and misinformation, and said its lawyers have filed at least eight complaints with the US Securities and Exchange Commission.
The complaint has led to two members of the European Parliament calling for an investigation into the allegations.
Haughan will appear before Congress on Tuesday and is expected to compare the company to the tobacco industry, saying that if the government takes steps to interfere with smoking habits, it should also take action against Facebook.