Tata Sons Chairman N Chandrasekaran took a trip down memory lane on Friday to share his time at Tata Consultancy Services (TCS) and how he worked to build relationships. He served as the CEO of TCS from 2009 to 2017. TCS is a phenomenal and inspiring story, he said at an event.
Recalling the journey of making TCS the forerunner of the Indian IT industry, Chandrasekaran said that he used to travel around 200 days a year to build relationships with customers and inculcate the ‘TCS culture’ across geographies.
“Running a global company is not easy, it is very demanding. For 20 years – 10 years with Ramadurai and 10 years after Ramadorai – I used to travel 200 days a year and Ramadurai used to do the same. Not because It’s because the company was selling its services to customers, but it’s very difficult to build a culture until you meet people. You’re operating in different markets, hiring people in different markets, and each market’s needs. Have your own culture. How do you mix with those cultures? There were cultural and certain performance traits that got deeply embedded in the company. We used to be obsessed with customers. Living isn’t easy because the outside world is so demanding, and It took many years. Ramadurai captures some of these moments – People; Adda; Customer – in the book. “I am glad he chose to translate it into Tamil,” he said.
Chandrasekaran, CEO of TCS from 2009 to 2017, was speaking at the launch of the Tamil version of ‘The TCS Story… and Beyond’ written by its former chief executive S Ramadurai.
Ramadurai took over at TCS in 1996, first after CEO FC Kohli. He is widely recognized for his role in taking TCS’s cumulative revenue from $400 million to $6 billion during his 14-year tenure. Ramadurai’s book tells the story and history of the growing prowess and importance of India’s IT industry, especially since the turn of the century.
Ramadurai said, “The intention of the book is to be an inspiration to generations of professionals and entrepreneurs who should think of addressing problems in a different way. The essence of the book is to inspire the readers to be solution-oriented so that our people And countries can largely reach our true potential and move towards a future of collective prosperity.”
On the future in the IT industry, Ramadurai said that technology disruptions in synthetic biology, nano-technology, big data or 5G, cyber security are progressing at an accelerated pace. But, one big thing is climate change and sustainability where technology is going to play a very important role.
Chandrasekaran said that TCS has an open and inclusive culture, which is its biggest attraction. “We never pulled the rug (on each other). We created opportunities and tried to bring out the best in everyone. We met and connected with each other alike outside the conference room,” he said.
Chandrasekaran said that what sets TCS apart is the camaraderie and genuine affection among the people who are part of the company.
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