Salesforce also announced a fund to invest in generative AI startups.
Salesforce Inc said on Tuesday it was working with ChatGPT creator OpenAI to add Chatbot Sensation to its collaboration software Slack, as well as to bring generative artificial intelligence to its business software more generally.
Salesforce Inc said on Tuesday it was working with ChatGPT creator OpenAI to add Chatbot Sensation to its collaboration software Slack, as well as to bring generative artificial intelligence to its business software more generally.
The San Francisco-based company said the technology, which it is calling EinsteinGPT, combines its proprietary AI with that of outside partners, including OpenAI, to help businesses generate email drafts, customer-account information and computer code. ChatGPT will also integrate with Slack to help users summarize conversation threads and handle other questions.
The move reflects a race among technology companies to outfit their tools with generative AI, which can create new text, imagery and other content based on input from past data.
For example, Microsoft Corp has announced that technology from OpenAI — a company it is investing in — can generate meeting notes in its product teams, as well as suggest email replies to salespeople through its Viva Sales subscription. Can Teams compete with Slack.
Clara Shih, a general manager at Salesforce, said at a press briefing that the announcement responded to businesses’ demand for the nascent technology. Salesforce’s proprietary data and AI models will help differentiate its offering, he said.
Salesforce’s generative AI tools will help companies “completely re-imagine how they engage with their customers,” she said.
Salesforce also announced a fund to invest in generative AI startups.
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(This story has not been edited by News18 staff and is published from a syndicated news agency feed)
