To strengthen its grievance redressal mechanism for customer complaints against banks, payment service operators and regulated entities like Non-Banking Financial Companies (NFFCs), reserve Bank of India Recently an Integrated Ombudsman Scheme has been launched. The ‘One Nation-One Ombudsman’ will provide customers a single point of contact for lodging complaints, tracking and receiving feedback. Customers will be able to reduce unnecessary hassle in the process of filing complaints and get resolution easily. If you also have a complaint that you want to report here then how can you do it under the new Lokpal scheme.
There are several ways to register your complaint under the Lokpal scheme. You can choose to register your complaint online by visiting their website https://cms.rbi.org.in or choose to lodge a complaint through email at CRPC@rbi.org.in. Toll free number 14448 can also be used to register a complaint. You can also send your complaint by filling a form and mailing it to ‘Centralized Receipt and Processing Center’ of Reserve Bank of India in Chandigarh.
Follow these easy steps to register your complaint online
Log on to cms.rbi.org.in and click on ‘File a Complaint’ option available on the homepage. After this, you need to verify the captcha before verifying your mobile number with mobile.
– Enter the required personal details and select the entity against which you want to lodge your complaint.
– Give details of the complaint that you filed with the regulated entity and attach a copy of the complaint.
– Provide card number, loan or deposit account details to lodge a complaint.
– Select the complaint category from the drop-down menu available for Loans & Advances or Mobile Banking.
– Now select the subcategory of your complaint from the available options
– Give a factual description of the complaint and the amount of the dispute and the compensation sought
– Review your complaint before finally submitting it. Save and record a copy for future use.
The Ombudsman Scheme has been launched with an objective to enhance the confidence of the customers by effectively addressing complaints on fraud and failure of payment related to prepaid instruments. The scheme will also endeavor to make the redressal mechanism simple and transparent for the customers.
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