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The check-in luggage was lost a month ago during the Crowdstrike outage. (Photo credits: X)
The passenger lost his luggage while flying on IndiGo’s domestic route from Kolkata to Guwahati.
Flight delays and cancellations are frustrating enough, but what can really push travellers over the edge is the loss or damage of their luggage—an all-too-common occurrence. One recent incident highlights this issue. Monik Sharma from Assam lost his bag, reportedly containing items worth Rs 45,000, while flying on IndiGo’s domestic route from Kolkata to Guwahati. Adding insult to injury, the airline offered him a paltry compensation of just Rs 2,450.
One of Sharma’s friends posted about the same on social media, drawing attention to the incident. According to his post, the man lost his check-in luggage during the major Crowdstrike outage that left a major section of airlines disrupted. He also shared that the bag had items worth Rs 45,000 along with important documents like a driving license, PAN, and Aadhaar.
“It was checked in at Kolkata airport. It never reached Guwahati. How can it vanish mid air? Was the plane leaking bags? Around a month later – Indigo has come back offering “compensation” of ₹2450. It is ridiculous. Just the bag would cost more than that. Apparently, there is a rule that the airline is liable for a maximum of ₹350 / kg in case they lose the bag. That is just adding insult to injury,” he wrote.
Every day you learn how the system can mess you up in a new way. @IndiGo6E lost my friend’s @nik1220‘s baggage on a domestic flight (Kolkata-Guwahati). The bag had stuff worth 45k in it along with important papers like Driving License, PAN, Aadhar, etc.
It was checked in at… pic.twitter.com/L54ZUtOpHr
— Ravi Handa (@ravihanda) August 24, 2024
Reaching Indigo’s social media handle, the user urged the airlines to help his friend, adding that the compensation offered was of no help to him. He also shared an image of Sharma’s boarding pass. While it is yet to be known if the luggage has been traced, the user added a follow-up tweet, mentioning that he received a call from IndiGo’s social media team, assuring him of further investigation into the matter.
In the meantime, social media users directly took to the comment section and reacted to the incident. A user wrote, “The airlines ask you not to keep any valuables (cash and jewellery especially) in the checked-in luggage. Even important documentation like DL, PAN etc. Even a consumer court can’t help here, move on,” while another commented, “IndiGo was not being truthful there, 350/kg is the liability for cargo, not baggage.”
“It’s better to try and locate the bag in lost and found (both airports). It’s worth the effort for the hassle of documents your friend will have to go through. It’s painful though. Unless someone else has mistakenly taken his luggage (also a possibility),” a user suggested.