New RBI schemes will give impetus to inclusive, responsive financial system: Shaktikanta Das.
Reserve Bank of India (RBI) Governor Shaktikanta Das on Friday said the RBI Retail Direct Scheme and the Reserve Bank Integrated Ombudsman Scheme will provide further impetus to India’s journey towards a more inclusive and responsive financial system.
“The launch of RBI Retail Direct Scheme and Reserve Bank Integrated Ombudsman Scheme will accelerate India’s journey towards a more inclusive and responsive financial system,” the RBI governor said.
Union Finance Minister Nirmala Sitharaman also thanked Prime Minister Narendra Modi for the initiative. Prime Minister Narendra Modi today launched two innovative customer-centric initiatives of the Reserve Bank of India.
The RBI Retail Direct Scheme aims to increase access to the government securities market for retail investors. This provides them a new opportunity for direct investment in securities issued by the Government of India and State Governments. Investors will be able to easily open and maintain their Government Securities Account with RBI online free of cost.
Reserve Bank – Integrated Ombudsman Scheme aims to further improve the grievance redressal mechanism for redressal of customer complaints against entities regulated by the Reserve Bank of India.
The main theme of the scheme is ‘One Nation – One Ombudsman’ which has one portal, one email and one address for customers to register their grievances. There will be a single reference point for customers to register their complaints, submit documents, track status and provide feedback.
A multilingual toll-free number will provide all relevant information regarding grievance redressal and assistance in lodging complaints.
(with ANI inputs)
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