Nagpur: Clogged drains, lack of cleanliness, encroachment, dilapidated parks, stray animals and stray dogs etc. are the major problems of the people of Mangalwari zone. This was revealed from the grievance redressal data of Nagpur Municipal Corporation.
Out of 58,066 complaints related to civic issues received from 10 areas, 9,938 were from the residents of Mangalwari area. The complaints were received on NMC’s grievance redressal portal – Nagpur Live City. The data shows that an average of 80 complaints related to civic issues are flooded in NMC every day.
Out of the various complaints related to 16 heads, the complaints related to choke drains topped with 19,069 complaints. These complaints, reported to the Public Health Engineering Department of the NMC, point to the malfunctioning of the sewage system.
Of the 9,938 complaints in Mangalwari area, 3,036 were related to choke drains, garbage issues (2,650) and non-functioning of street lights (1,061).
In the last 2 years, with 9,012 complaints related to various civic issues, Laxmi Nagar area stood second.
According to Public Grievances data relating to various civic problems, Satranjipura and Lakarganj areas have ‘less’ problems with 1,903 and 3,181 complaints respectively.
Dharampeth zone ranks third with 7,612 complaints. The complaint of jam is at the top from this zone too.
Though the data claimed that the civic body has resolved 56,869 complaints, in most cases citizens are not happy with the grievance redressal system of the NMC.
Kamlesh Jaiswal’s complaint is a matter related to low pressure water supply filed on June 6, 2020. The water works department has failed to address the complaint of Jaiswal, who lives in division number 30 of Nehru Nagar area. However, the complaint was closed even though the issue remained unresolved.
Similar is the experience of some other citizens. Nehru Nagar resident Niranjan Hivase had lodged a complaint related to sewage on 24 July 2021. But, the Public Health Engineering Department did not even open the complaint of Hivase.
The overall maintenance of the parks in the city is also unsatisfactory. Through the web portal, the NMC received 2,548 complaints related to its gardens and facilities therein.
Utkarsh Nagar Garden of KT Nagar area is a living example of the apathy of NMC. In addition to damaged sports equipment, a broken manhole near a swing has become life-threatening for children playing there. Local resident Rajeev Singh said nothing has been done despite complaints from the department and even NMC administrator Radhakrishnan B.
TOI tried to get in touch with Radhakrishnan B, but he was unavailable.
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