Mumbai: The Reserve Bank of India (RBI) on Wednesday issued revised instructions for all banks regarding locker management following the Supreme Court order.
NS reserve Bank of India The said banks are advised to frame their own Board approved policy/operational guidelines in this regard keeping in view the revised instructions.
“The amended instructions shall come into force with effect from January 1, 2022 (where otherwise specified) and shall apply to both new and existing safe deposit lockers and safe custody of articles with banks.”
In order to facilitate the customers to make informed choice, banks should maintain branch-wise list of vacant lockers as well as waiting list in core banking system or any other computerized system in line with cyber security framework. reserve Bank of India With a view to ensure transparency in allotment of lockers and allotment of lockers.
The central bank said that banks should acknowledge receipt of all applications for allotment of lockers and provide a waiting list number to customers if the lockers are not available for allotment.
In February, a Supreme Court bench of Justices Mohan M Shatanagoudar and Vineet Saran asked the RBI to frame uniform rules for all banks with regard to locker management within six months.
The apex court said that opening the locker without following the legal process would amount to gross negligence on the part of the bank, the apex court had said, adding that banks should not be at liberty to impose unilateral and unreasonable conditions on consumers.
For the sake of clarity, RBI may also issue suitable rules with respect to the liability payable by banks for any loss or damage to the contents of the lockers.
“We feel that the existing rules are inadequate and convoluted. Each bank is following its own procedures,” the court said.
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