How extreme can you go to find your missing luggage at the airport? Usually, when someone loses their luggage at the airport, passengers complain to the customer care. If no information is received from there, then the passengers are left with no option but to complain to the police. Nandan Kumar, a software engineer, took it to an extreme level after the IndiGo airline’s website was hacked to find his missing bag.
Bangalore-based software engineer Nandan Kumar was going from Patna to Bangalore on an IndiGo flight. After reaching home, he realized that his bag had been exchanged with someone else’s at the airport. Thereafter, as one would do, he informed IndiGo customer care about the bag replacement. The entire incident came to light after tweeting about the entire incident.
Nandan had complained about this to the airline. Even after contacting the customer service continuously, there was no response from them. Responding to this, Nandan hacked the website to check network log records by opening the developer console of the website. After some time he came to know about the passenger from whom his bag was changed. They got the passenger’s contact details through a network response.
Read also: Chetak completes 60 years in Indian Air Force: All you need to know about HAL helicopter
The passenger from whom the bag was changed lived near his house. Nandan approached the passenger and changed the bags. After receiving the bag, Nandan Kumar suggested to the airline company that there was a need to improve customer service. The company also needs to fix the IVR. Also, the website needs to be fixed first so that customer data is not leaked.
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