If you have a complaint against a mutual fund in India, you can file a complaint with the Securities and Exchange Board of India India (SEBI) or with the mutual fund company itself.
There will be occasions when you have to file a complaint against a listed company/intermediary registered with SEBI. In case of such a complaint, you should first approach the concerned company/intermediary against whom you have the complaint.
However, you may not be satisfied with their response. Hence, you must know whom you should approach for redressal of your grievance.
SEBI takes up complaints with listed companies relating to issue and transfer of securities and non-payment of dividends.
Apart from this, SEBI also takes up complaints against various intermediaries registered with it, such as mutual fund houses, and related issues.
SEBI Grievance Redressal System (SCORES) allows you to register your complaint online and track its status later.
What’s the score?
SCORES is an online platform designed to help investors register their complaints related to the securities market online with SEBI against listed companies and SEBI registered intermediaries.
Read also: New to Mutual Funds? Know these conditions before investing
All complaints received by SEBI against listed companies and SEBI registered intermediaries are dealt with through SCORES.
The main features of Scores are:
1. Centralized Database of Investor Complaints
2. Online circulation of complaints to the concerned listed company or SEBI registered intermediary
3. Online upload of Action Taken Report (ATR) by the concerned listed company or SEBI registered intermediary
4. Viewing action taken and current status of investor complaints online
Which complaints come under the purview of SEBI?
Grievances arising out of issues covered under SEBI Act, Securities Contract Regulation Act, Depositories Act and Rules and Regulations made under the relevant provisions of the Companies Act, 2013.
How can investors register their grievance online in SCORES?
A. It is mandatory to register on SCORES to register a complaint.
B. To become a registered user of SCORES, investors can click on “Register Here” under “Investor’s Corner” appearing on the homepage of the SCORES portal.
c. After logging in to SCORES, investors need to click on “Grievance Registration” under “Investor’s Corner”.
d. Investors should provide complaint details.
E. Investors should select the correct complaint category, entity name and nature of the complaint.
F. Investors should provide brief (up to 1000 characters) complaint details.
g. A PDF document (up to 2MB in size for each nature of complaint) can also be attached as a supporting document with the complaint.
On successful submission of complaint, a system generated unique registration number will be displayed on the screen which can be noted for future correspondence. An email confirming the complaint along with the complaint registration number will also be sent to the email id entered in the complaint registration form.
A text message will also be sent to the investor informing him about the registration of the complaint.
Mandatory details for registering complaint on Score: Name, PAN, Address, Mobile Number, Email ID
SEBI has set up a toll free helpline service number 1800 266 7575 or 1800 22 7575 for the convenience of answering various queries of the general public on matters relating to the securities market.
Toll free helpline service is available to investors across India and is in 8 languages. English, Hindi, Marathi, Gujarati, Tamil, Bengali, Telugu, Kannada.
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