WhatsApp banned two million Indian accounts while it received 345 complaint reports between May 15 and June 15, the company said in its first monthly compliance report mandated by IT regulations.
Facebook on Thursday said it received 646 reports under categories such as bullying, account hacking, nudity and fake profiles through its complaints mechanism channel in India between May 15 and June 15, and that it has informed users about their issues in 363 cases. helped to solve. On July 2, Facebook said it had ‘actioned’ more than 30 million content pieces across 10 infringing categories in India during the same period.
The new IT regulations require large digital platforms – with more than five million users – to publish compliance reports every month, detailing complaints received and actions taken.
“Our main focus is to prevent accounts from sending harmful or unwanted messages on a large scale,” WhatsApp said on Thursday. WhatsApp clarified that more than 95 percent of such restrictions are due to unauthorized use of automated or bulk messaging (spam).
The Facebook-owned company explained that the number of banned accounts has increased significantly since 2019 as the sophistication of the system has increased, and “so we are holding on to more accounts, whether we believe that wholesale or automated.” There are more attempts to send the message”
It added that most of these accounts have been actively banned, without relying on any user reports. On average, about eight million accounts per month are banned/disabled globally.
In the report, WhatsApp said that it received a total of 345 reports, which cut across categories such as ban appeals, account support, product support, security issues and others.
Against this, 63 accounts were “actioned” by WhatsApp during May 15 to June 15, 2021. WhatsApp said user reports received by the platform through the complaint channel are evaluated and responded to.
Instagram, which is part of the Facebook family of apps, received 36 reports through the Indian complaint mechanism during the same period. It added, “We responded to 100 percent of the 36 reports… Of these incoming reports, we provided users with tools to resolve their issues in 10 cases.”
Instagram said in its July 2 report that it had taken action against nearly 2 million pieces in nine categories during the same period. The new IT regulations require large digital platforms, with over 5 million users, to publish compliance reports every month detailing complaints received and actions taken.
The IT rule – which came into force on May 26 – mandates that critical digital platforms include specific communication links or numbers of parts of information that they actively delete using automated tools. Other platforms such as Google, Ku and Twitter have already submitted their compliance reports. Instagram and Facebook have also submitted their reports.
The IT regulations are designed to prevent misuse and abuse of digital platforms, and provide users with a robust platform for grievance redressal. Under these rules, social media companies must remove flagged content within 36 hours and remove content that is flagged for nudity and obscenity within 24 hours. The rules also mandate the appointment of three key personnel – Grievance Officer, Chief Compliance Officer and Nodal Officer. These officers must be resident in India. Non-compliance with IT regulations will result in these platforms losing their intermediary status which gives them immunity from liabilities on any third party data hosted by them.
(with PTI inputs)
read all Breaking Newshandjob today’s fresh news and coronavirus news Here
.