Twitter received 120 complaints and “actioned” 167 URLs between June 26 and July 25, the microblogging platform said in its monthly compliance report, in accordance with IT regulations. Twitter also said that it had suspended 31,637 accounts through proactive data monitoring in the said period. .
The US-based company has faced criticism over the past several months for various actions taken on tweets and accounts of high-profile users and for delays in complying with IT regulations that came into force in May this year. In its latest report, Twitter said it had received 120 complaints and 167 URLs were processed between June 26 and July 25, 2021.
These complaints were received through Twitter’s Grievance Officer – India channel and included content on Twitter. This includes complaints received from individual users along with court orders, the report said. Twitter said the majority of complaints received through the Grievance Officer channel during the reporting period were in categories such as abuse/harassment (36), misinformation/synthetic and manipulative media (28), defamation and IP-related violations (13 each), hateful conduct. come in. 12), impersonation (8), sensitive adult content (5), privacy violation (4) and terrorism/violent extremism (1).
The largest number of URLs were processed for abuse/harassment and IP-related violations (46 each), followed by privacy violations (35), impersonation (16) and defamation (15). The URLs processed were at 7 under the Misinformation/Synthetic and Manipulated Media category, and Sensitive Adult Content and Hateful Practices (one each). The social media platform said each complaint can identify multiple items. For example, a single complaint may ask Twitter to remove individual tweets, an entire account, or both.
“In addition to the above data, we have processed 67 complaints appealing for the suspension of Twitter accounts. All these were resolved and appropriate response sent. We reversed the suspension of 24 accounts depending on the specifics of the situation, but other accounts remain suspended.” The US-based company said that in India, Twitter users can report complaints through the complaints mechanism using contact details Available on the Grievance Officer – India page. Twitter does not require such journalists to be registered with Twitter, or require a Twitter user ID to file a complaint, it added.
Separately, global users can report directly from the tweet or account while logged into Twitter, or can be reported through Twitter’s help center, it added. Under a separate category – ‘Proactive Monitoring Data’, Twitter said 26,250 accounts were suspended over the issue of child sexual abuse, non-consensual nudity and similar content, while similar actions were taken from June 26 to 26. Between June, 5,387 accounts were booked for promoting terrorism. July 25, 2021. Proactive monitoring refers to proactively identifying content by employing internally proprietary tools and industry hash sharing initiatives. This data represents global actions, not just actions related to content in India, Twitter said.
Twitter, in its first report in July, said it had received 94 complaints and acted on 133 URLs between May 26 and June 25. Under ‘Proactive Monitoring Data’, 18,385 accounts were suspended over the issue of child sexual abuse, non-consent. nudity, and similar content, while 4,179 accounts were suspended for promoting terrorism in the period from May 26 to June 25, 2021. Under the new IT rules, large digital platforms (with over 50 lakh users) are required to publish compliance reports periodically every month, detailing complaints received and action taken on them.
The report must also include the number of specific communication links or parts of information that the moderator has removed or disabled access to in pursuance of any active surveillance conducted using automated tools. Twitter – which has an estimated 1.75 million users in India – had courted controversy over the new social media rules, and the Indian government had faced Twitter for deliberate disobedience and failure to comply with IT rules, despite repeated reminders. .
On August 10, the Center had told the Delhi High Court that Twitter was “prima facie” in compliance with the new IT rules by appointing a Chief Compliance Officer (CCO), Resident Grievance Officer (RGO) and nodal contact person on a permanent basis.
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