Uber customers are often annoyed and complain that drivers call them to inquire about bus drop locations so that rides can be cancelled. This problem has persisted for a long time. However, Uber has taken this into account and addressed the issue for both consumers and drivers. Uber has announced that drivers will now be able to reach passengers’ destinations even before accepting a ride. The long-awaited change from the ride-hailing giant comes after taking note of the feedback from the drivers.
Elaborating on the new move, Uber said in a statement, “In order to increase transparency and remove frustration for riders and drivers, drivers on the Uber platform across India will now be able to access travel destinations before deciding to accept a journey.” Buoyed by the reduction in the number of trip cancellations after the pilot launch in May 2022, Uber has decided to do away with the trip acceptance threshold and introduce the facility unconditionally in all cities. Feedback from Uber drivers and riders Will continue to monitor and make changes as needed.
In addition, Uber has recently taken a number of new steps to take care of its drivers and put them in a comparatively safer condition. The company had increased the fares in view of the rising fuel prices. Apart from this, the company also started covering drivers by paying compensation for long distance pick-ups. Making things better, the company changes the frequency of payments for drivers, which will now be for all working days.
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Moreover, the drivers will also get to know about their payment mode as soon as they accept the ride. For the convenience of drivers, Uber introduced cashless operations at several major airports such as Delhi, Mumbai, Pune, Bangalore and Hyderabad. Earlier, the payment was reimbursed by the company later.