Passengers of a Bengaluru-bound SpiceJet flight had to wait for a long time at the aerobridge at the Delhi airport on Tuesday, the airline said, delaying the flight due to weather disturbances, which led to the arriving crew exceeding their duty time limits. Did it One of the passengers shared the video on social media of several co-passengers waiting at the aerobridge. Some of them can be heard asking for water in the video. The incident happened with the passengers of SpiceJet flight SG 8133 from Delhi-Bengaluru. A SpiceJet spokesperson said that the flight was delayed due to bad weather in the network and the previous rotation of the aircraft.
“As a result, it was not legal for the arriving crew to operate the subsequent flight to Bengaluru and the crew was accommodated on another arriving flight which was legal as per the duty time limit,” the spokesperson said in a statement. Was.”
According to the statement, since the passengers had completed the security check, they were requested to wait at the aerobridge. It added, “Water was served to passengers on the lower floor near the aircraft doors and aerobridge passage. The video was shot outside the boarding gate, which had limited access. Service recovery vouchers were provided to all passengers of the said flight.” were done.”
Further, the airline said that the average turnaround time at Delhi airport for Boeing aircraft is 40-45 minutes and for this particular flight, it was about 20 minutes more than the average turnaround time.
A senior DGCA official told PTI on Thursday that the regulator is looking into the incident and “will seek a report from the airline”.