The helpline number 1902 aims at providing timely and responsive solutions to issues related to welfare schemes and government services. (File Image: News18)
More than 1 lakh government officials from district to village/ward secretariats across the state participated through video conferencing during the launch of the program
To improve the existing Spandana programme, Andhra Pradesh Chief Minister YS Jagan Mohan Reddy on Tuesday launched a new grievance redressal initiative “Jaganannaku Chebudam” (Let’s reach out to Jagan Anna) at his Tadepalli camp office.
The helpline number “1902” aims to provide timely and responsive solutions to issues related to welfare schemes and government services.
The current Flutter program has been enhanced through process reengineering, project monitoring unit structure, and citizen relationship management process upgrades.
Grievance redressal procedures across departments have been scrutinized and simplified to expedite the resolution process. Support teams from local to state level will ensure that complaints are resolved promptly and effectively.
Additionally, an updated calling dashboard has improved citizens’ interaction with the government.
During the launch of the programme, more than 1 lakh government officials from district to village/ward secretariats across the state participated through video conferencing.
At the event, the Chief Minister remarked, “This unique program exemplifies our commitment to address each and every concern raised by the citizens of the state since the beginning of our tenure. I have not come here to rule but to serve. Through this new initiative, from me to every government official, we are at your service.
Reddy further explained the process of using the toll-free number 1902 to lodge complaints.
“Upon sharing the complaint with the call center representative, you will receive a Service Request (YSR) ID after registration. Status update will be provided through SMS. People can also share feedback on government services after the complaints are resolved.
read all latest india news And karnataka election 2023 update here