इंडिगो की गलती से पटना की जगह उदयपुर पहुंचा यात्री: महीनेभर में दूसरी घटना; DGCA ने पूछा- आखिर बोर्डिंग पास कैसे चेक किया

When the airlines realized their mistake after the passenger’s complaint, he was sent back to Patna the next day.

Indigo Airlines took the passenger who left Delhi to Patna to Udaipur. When the airlines realized their mistake after the passenger’s complaint, he was sent back to Patna the next day. The passenger has complained about this to the Director General of Civil Aviation (DGCA). DGCA has ordered an inquiry.

Indigo Airlines has done this for the second time within a month. Earlier, on January 13, the airlines had taken the passenger going to Indore to Nagpur. Here, after the passenger’s complaint, the DGCA has sought a response from the airlines company. Before boarding, the boarding pass is checked at two points as per rules, so how did he board the wrong flight?

january 30 event
DGCA official said – The name of the passenger is Afsar Hussain. Hussain had booked a ticket on Indigo flight 6E-214 to Patna. On 30 January 2023, Hussain reached Delhi airport on the scheduled time of his flight. But by mistake he was put on flight number 6E-319, which was going to Udaipur. When the traveler reached Udaipur, he realized his mistake.

After this, officer Hussain complained about this to the officials at Udaipur airport. Following the complaint, the airline brought the passenger back to Delhi on the same day. After a day’s stay in Delhi, he was sent to Patna by flight on 31 January.

DGCA said- boarding pass was not checked properly
A DGCA official told – We have received a complaint from the passenger. Before boarding, the boarding pass is checked at two points as per rules, so how did he board the wrong flight? The probe will ascertain why the passenger’s boarding pass was not scanned properly. We have sought a report from the company in this matter. Appropriate action will be taken after investigation of the matter.

indigo apologized
Indigo issued a statement on the matter on Friday saying – We are aware of the incident that happened with a passenger in 6E319 Delhi-Udaipur flight. We are in talks with the authorities in this matter. We apologize for the inconvenience caused to the passenger.

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